01
Discovery
What we do
- Review the business question, people affected and the current workflow.
- Surface constraints, assumptions and the information still needed for a responsible decision.
What you receive
- A shared problem definition.
- Priority journeys or workflows to investigate first.
- A visible list of risks and unknowns.
Your involvement
A focused conversation, workshop or asynchronous review of the available context.
Decision / output
Continue, reshape the question, stop, or scope the next phase with clearer evidence.



